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THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI

Below is a list of common issues or questions people have run into.

BLF light is not updating when changing items like DND or Follow Me-1

The BLF light is controlled by a daemon that runs on the PBX. To see if daemon is running, run the command below from your Linux CLI:

/etc/init.d/restapps status

[root@mypbx ~]# /etc/init.d/restapps status
restapps.php (pid  23665) is running...
[root@mypbx ~]#

 

As we can see in the above example, the daemon is running. If it was down, it would show:

[root@mypbx ~]# /etc/init.d/restapps status
restapps.php is stopped
[root@mypbx ~]#

 

To restart the daemon, run the following command:

/etc/init.d/restapps start

[root@mypbx ~]# /etc/init.d/restapps start
Starting REST applications daemon:                         [  OK  ]
[root@mypbx ~]#

BLF light is not updating when changing items like DND or Follow Me-2

Make sure you have enabled Custom DevState hints. Log into your PBX GUI and navigate to the Advanced Settings module:

  • In the top menu go to Settings
  • In the drop-down menu go to Advanced Settings

At the top, under the Advanced Settings Details section, set Display Readonly Settings and Override Readonly Settings to "Yes":

Message Bar on screen not updating when changing items like DND or Follow Me

The Message Bar is controlled by a daemon that runs on the PBX. To see if daemon is running, run the command below from your Linux CLI:

/etc/init.d/restapps status

[root@mypbx ~]# /etc/init.d/restapps status
restapps.php (pid  23665) is running...
[root@mypbx ~]#

 

As we can see in the above example, the daemon is running. If it was down, it would show:

[root@mypbx ~]# /etc/init.d/restapps status
restapps.php is stopped
[root@mypbx ~]#

 

To restart the daemon, run the following command:

/etc/init.d/restapps start

[root@mypbx ~]# /etc/init.d/restapps start
Starting REST applications daemon:                         [  OK  ]
[root@mypbx ~]#

 

Pressing button on phone is not launching application

  • Log into your PBX Admin GUI and navigate to the to Sysadmin module.
    • In the top menu go to Admin
    • In the drop-down menu go to System Admin
  • Select the Port Management section in the navigation menu.
     
     
  • Look to see what port Restful Phone Apps are using.
     
     
  • Open a Web Browser and go to the following URL: http://IPADDR:PORT/applications.php/donotdisturb/main?user=EXT#
    • Replace IPADDR with the IP Address of the PBX.
    • Replace PORT with the port number Restful Phone Apps are using as defined in Sysadmin Port Management.
    • Replace EXT# with your extension number.
       
  • This should bring up some XML such as:
    • {"application_name":"donotdisturb","application_display":"DND","page_name":"main","type":"display","exitPath":null,"layout":[{"type":"bool","name":"status","display":"Enabled","value":false}],"action":[],"error":[]}
       
  • If you get nothing returned, this means your port is either not opened on your firewall or not defined correctly.  Try and resubmit the Port Management page in Sysadmin by pressing the Submit  and Apply Config buttons.
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