Please note: You must have an open and active account at SIPStation.com (with a minimum of 1 trunk purchased) to be able create a SIPStation Number Porting ticket and port-in a number via support.schmoozecom.com.
The porting process for phone numbers can vary by carrier. Basic porting tips:
- We are only able to port-in active numbers that are on your account with the losing carrier. If you have disconnected service, we will not be able to port your number(s). Please plan to continue service with the losing carrier until after the port completes.
- The typical timeframe for most ports to be completed is 2-4 weeks. Minimum turnaround time is 7 days.
- The porting timeframe is controlled primarily by your existing carrier, and not much can be done from our side to move the process along any faster. You can help speed the process by providing accurate information. Any mismatch of data will cause a rejection and delay from your losing carrier. Each time we need to change information and re-submit the port request, it causes an additional delay.
- We need to know the service address for the telephone numbers, which may differ from the billing address. With local numbers, the service address must be a physical street address and not a P.O. Box. With toll-free numbers, a P.O. Box is acceptable. In some cases, such as with VoIP providers, the service address may be a corporate address of the provider, rather than your own address. Please check with your provider.
- You can manage your new DID(s) in your SIPStation account as soon as we confirm a port date, but they will not actually work until after the port completes.
- Do not cancel service with your losing carrier until after we have advised you the port has completed and the ported numbers are working properly. Be sure to test the system right away after the port completes. While most ports go smoothly, there are many variables involved. Occasionally there are issues beyond our control that result in downtime. Please alert us if you experience any issues with the port.
Follow these guidelines to make the porting process smooth and quick:
- Please include only one port request per ticket. Do not submit multiple LOAs in a single ticket. Create one ticket per port request so that we are able to update you on the status of each, at different times.
- If you are porting multiple numbers, please create one port request ticket for local numbers and another for toll-free numbers. We use a separate process for local vs. toll-free ports. Do not combine local and toll-free numbers in a single port request.
- All numbers in a single port request must belong to the same carrier. Note: it is common for VoIP providers to use multiple carriers. Often the end user is not aware of this. Please double-check with your VoIP provider to ensure all numbers belong to the same carrier. If not, group the numbers together by carrier, in multiple port requests.
- Make sure all of the numbers in a single porting request belong to the same account and have the same service address.
- Create your port request ticket online at our Support Center under the SIPStation Porting category. View this wiki on how to submit a Port Request.
- Be sure to upload a Letter of Authorization (LOA) that is completely filled out and accurate. The date must be within the past 30 days. The document must be legible – photos generally are not acceptable. Download the required LOA form here.
- Upload a copy of a recent phone bill from within the past 30 days, showing the company name and phone number(s) you want to port. This helps prevent data mismatch rejections and delays. The bill copy is required unless there is no bill for the account (such as with Google Voice).
- Wait patiently for us to update you on your port request and advise you of the assigned port date. You'll receive our updates in your ticket and at the e-mail address associated with your ticket.
- Check your e-mail's spam filter. If you do not hear back from us after 14 days, feel free to reply to your port request ticket asking for an update.
- We will make all efforts to keep you updated as we receive information from your existing carrier. If the losing carrier rejects the port request, we will inform you of the reason and may ask for additional information.
Cost and Fees for Number Porting
- There is a $10.00 per number fee for each number you want to port. This fee will be charged after we confirm a port date with your existing carrier. If we are unable to port your number(s), no fee will be charged.