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The porting process for phone numbers can vary.

  1. The general timeframe for most ports to be completed is 2-4 weeks.
  2. The porting timeframe is controlled primarily by your existing carrie, and not much can be done from our side to move the process along any faster.

To port a phone number, follow these guidelines to make the process smooth and quick:

  1. Create a port request at our Support Center under the SIPStation Porting Category.  View this wiki on how to submit a Port Request.
  2. Upload a completed Letter of Authorization (LOA) in full. The signature must be within 30 days of the port request. The document must be legible – photos generally are not acceptable. Download the required LOA form here.
  3. Upload a copy of a recent invoice that shows the Company Name and phone numbers you want to port.
  4. Wait patiently for us to update you on your port request and a port date.
  5. If you do not hear back from us after 14 days, feel free to reply to your port request ticket asking for an update.
  6. We will make all efforts to keep you updated as we receive information from your existing carrier.

Cost and Fees for Number Porting 

  1. There is a $10.00 per number fee for each number you want to port.  This fee will be charged after we confirm a port date with your existing carrier.
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