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Below is a list of common issues or questions people have run into.

BLF light is not updating when changing items like DND or Follow Me

The BLF light is controlled by a daemon that runs on the PBX.  To see if daemon is running follow the command below from your Linux CLI

[root@mypbx ~]# /etc/init.d/restapps status
php (pid  5247) is running...
[root@mypbx ~]#

 

As we can see the daemon is running above.  If it was down it would show

[root@mypbx ~]# /etc/init.d/restapps status
php is stopped
[root@mypbx ~]#

 

To restart the daemon run the following command.

[root@mypbx ~]# /etc/init.d/restapps start
php is stopped
[root@mypbx ~]#

 

Message Bar on screen not updating when changing items like DND or Follow Me

The Message Bar  is controlled by a daemon that runs on the PBX.  To see if daemon is running follow the command below from your Linux CLI

[root@mypbx ~]# /etc/init.d/restapps status
php (pid  5247) is running...
[root@mypbx ~]#

 

As we can see the daemon is running above.  If it was down it would show

[root@mypbx ~]# /etc/init.d/restapps status
php is stopped
[root@mypbx ~]#

 

To restart the daemon run the following command.

[root@mypbx ~]# /etc/init.d/restapps start
php is stopped
[root@mypbx ~]#

 

Pressing button on phone is not launching application

  • Log into our PBX Admin GUI and go to Sysadmin Module.  Under Port Management look to see what Port Restful Phone Apps are using. 

  • Open a Web Browser and go to the following URL     http://IPADDR:PORT/applications.php/donotdisturb/main?user=EXT#
    • Replace IPADDR with your Ip Address of the PBX
    • Replace PORT with the port number Restful Phone Apps are using as defined in Sysadmin Port Management
    • Replace EXT# with your extension number
       
  • This should bring up some XML such as
    • {"application_name":"donotdisturb","application_display":"DND","page_name":"main","type":"display","exitPath":null,"layout":[{"type":"bool","name":"status","display":"Enabled","value":false}],"action":[],"error":[]}
       
  • If you get nothing returned this means your port is either not opened on your firewall or not defined correct.  Try and resubmit the Port Management page in Sysadmin by pressing the submit button.
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