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  1. Once a port request has been submitted a ticket in our ticket system will be created a email will be sent to you.
    1. All updates to the porting process including rejection, acceptance and request for additional information will be sent via the ticketing system to you.
    2. You can reply to the ticket email at anytime.
    3. You can also log into the ticket system with your SIPStation account at https://support.sangoma.com to view and reply to tickets

  2. A list of all pending port request can be viewed from within your SIPStation store under the Customer Service tab as shown below
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      1. You can click on the Ticket ID hyperlink to have the system automaticaly take you into your ticket to view all replies and reply to any ticket or request.

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    FAQ

    Gathering your Information and Paperwork

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