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Business FeaturesCalling FeaturesTelephony Support
  • Flexible Time-Based Call Routing
  • Built-In Conference Bridge
  • Fax to E-mail
  • Hunt/Ring Groups
  • Music on Hold
  • Voicemail Blasting
  • Find Me / Follow Me Calling
  • Personal IVRs
  • Wake Up Calls
  • Support for Video Calling
  • Secure Communications (SRTP/TLS)
  • Announcements
  • Text to Speech
  • Calling Queues (ACD)
  • Interactive Voice Response (IVR)
  • CRM Link Module
  • Three-Way Calling Support
  • Voicemail
  • Voicemail to E-mail
  • Caller ID Support
  • Call Transfer
  • Call Recording
  • Do Not Disturb
  • Call Waiting
  • Call History / Call Detail Records
  • Call Event Logging
  • Speed Dials
  • Caller Blacklisting
  • Call Screening
  • Open Standards Support for Multiple Protocols
  • SIP, IAX2, PRI, T1, E1, J1, R2, POTS/Analog, ISDN, GSM
  • WebRTC
  • Softphone Support
  • Specialty Device Support
  • Door Phones
  • Overhead Paging
  • Strobe Alerts
  • Paging Gateways
  • Voice Gateways
  • Failover Devices
  • Desktop and Mobile Phone Support
AdministrationUser Control Panel (UCP)Desktop and Mobile Integration
  • Graphical Web Interface to manage and control all features protected by user name and password login credentials
  • Upgrade System with Granular Control
  • System Dashboards
  • Bulk Import Utilities (Trunks, Extensions, Users, DIDs)
  • Localization in both GUI and Sound Files for Multiple Languages, including Italian
  • Backup and Restore Utilities
  • Custom Destination Administration
  • Web-based Config File Management When Needed
  • System Recording Management
  • GUI Controls for DNS, Network Settings, and More!
  • Remote reset and re-configuration options available
  • Troubleshooting interface to download logs for help desk
  • Access to system management via console port on appliance

  • Responsive GUI (Desktop, Tablet, and Mobile Device)
  • WebRTC Softphone
  • Call History (Details and Recording Playback / Download)
  • Contact Management
  • Presence Management
    • presence control across all endpoints to indicate availability across all contact methods
  • Conference Room Management with ability to send email invitations via any email client
  • Settings Management
    • Find Me / Follow Me
    • Call Forwarding, Call Waiting, Do Not Disturb
    • Call Confirmation
  • Voicemail
    • Visual Voicemail - Playback and Management
    • Notification Options
    • Greetings Management

Connect Mobile Apps & \Desktop Apps

  • Connect Mobile for iOS and Android; Desktop UC for Windows and macOS
  • Softphone for making and receiving calls; tied to your primary extension
  • Presence, BLF
    • Presence control across all endpoints to indicate availability across all contact methods
  • 1:1 video calls, and integration with Sangoma Meet for video conferencing with internal and external clients without any UC tools
  • Ability to integrate ‘integration email client and personal contact lists for use with above mentioned features
  • Desktop apps:
    • Firefox and Chrome Click to Call, Call Popups
    • Click to Dial from Outlook
    • Send and Receive Faxes
    • Send and Receive SMS (with SIPStation SIP Service only)
  • 1 User license included with each Extension license on the PBX, up to 1000 users only.
    • Example a PBXact 60 comes with 60 Extension licenses, 60 desktop Users, and 60 Connect Users.
    • Example a PBXact 5000 comes with 5000 Extension licenses, 1000 desktop Users, and 1000 Connect Users.

The Base Platform includes a base of system enhanced features (see chart below)

Additional functionality can be added as needed:

  • High Availability (License Required per PBX Node)
  • Call/Contact Center Features (Enhanced Call Center Functionality)
  • Operator Panel / Wall Boards
  • Third Party Phone Support (for Non-Sangoma IP Phones)