Welcome to our complete guide to SIPStation number porting. We are glad that you are considering bringing your number(s) to SIPStation and we look forward to serving you. This wiki is for customers who would like to port phone numbers in to SIPStation from another service provider. If you are looking to port numbers out of SIPStation, please see our wiki "Porting Out from SIPStation."
Number porting allows you to keep your phone numbers when switching service providers. You can port local numbers into SIPStation as long as we are able to cover the specific geographic area. We cover many areas in the U.S. and Canada but cannot guarantee coverage in all areas. Therefore, you are welcome to check with us about number portability before filling out the paperwork and making an actual port request. You can also port toll-free numbers into SIPStation.
|You must have an open and active account at SIPStation.com with at least one voice trunk or fax trunk. Your SIPStation account must be verified. Please see our Account Verification Requirements wiki for verification instructions. Number porting is not available with SIPStation Free Trial accounts.|
Familiar with porting? You can download our Letter of Authorization (LOA) and submit it along with a copy of your bill at https://support.sangoma.com. Full instructions are given below. If you are not familiar with number porting, we encourage you to read the instructions and tips below.
Topics in This Wiki:
|Table of Contents|
Other Porting Wikis:
General Porting Tips
Please see the current SIPStation Rates (PDF).
See also the current SIPStation Terms of Service (PDF).
How to Create a Number Port Request
A "port request" is a request to move a telephone number or group of telephone numbers to SIPStation from another service provider. A single port request may involve multiple numbers as long as they all belong to the same carrier and are not a mixture of local and toll-free numbers.
In order to create a port request, you will need to first gather some information. Then you'll fill out and sign a Letter of Authorization (LOA). Finally, you'll create a support ticket in the SIPStation Number Porting department and upload your LOA and bill copy. Full instructions are given below.
Are you planning to port more than one number? Before you proceed, first read our "do's and dont's" to help you decide whether you need to split your request into multiple orders.
Port Request Do's and Dont's
Following the tips below will speed the processing of your port request(s) and help us better serve you. We want your porting experience to be quick, easy, frustration-free, and successful.
Please take time to organize your port request(s) as follows, in order to prevent delays and extra paperwork later:
- Please use one ticket for each port request.
We can port multiple numbers at the same time, but the numbers must be grouped according to #2, #3, and #4 below. Each group of numbers is considered one port request. We can process one port request per support ticket. You can open up multiple tickets if you need to submit multiple port requests. This helps us correctly update you regarding the status of each port.
- Please do not combine local and toll-free numbers.
We need to treat these as separate port requests because we process them differently on our end. Please create separate port requests for local vs. toll-free numbers.
- Please be sure all numbers in a single port request belong to the same carrier.
Often, especially with SIP numbers, the customer is not aware that their provider is using multiple carriers. Please check with your provider ahead of time to determine if you need to split your numbers into different groups.
- Please be sure all numbers in a single port request share the same account information.
This information includes account number, billing telephone number (BTN), business name, and service address. If you have a complex account, please double-check the configuration with your service provider.
Gathering your Information and Paperwork
Before you fill out your letter of authorization (LOA), there are a few other things to check:
- Is a bill copy available?
When you request to port-in numbers to SIPStation, we ask that you include a copy of the most recent bill for the numbers. The bill copy must be dated within the past 30 days (issue date, not due date). The bill copy helps prove your ownership of the numbers. It can also help us catch errors. In case the losing carrier rejects your request, we can often use your bill as a means to dispute the rejection. A PDF is best. A screenshot is acceptable if there is no other means of providing a bill copy. If you do not provide a bill copy, we will ask you for one unless you let us know that your numbers are coming from a provider who doesn't give a bill (such as Google Voice).
- Is a PIN required?
We need to know a personal identification number (PIN) or passcode for certain ports. Please check with your service provider to determine if a PIN will be required. You can advise us of the PIN when you open your number porting ticket in our support system. If you do not provide the PIN but we later determine it is required, we will let you know.
- Is a Customer Service Record (CSR) available?
A CSR is a document describing the configuration of your account. It is an official document that comes from a carrier. While the information on it is coded and looks cryptic, it is extremely useful for us when we are working on your port request, especially if we encounter a rejection. Not all providers will be able to give you a CSR. But if you can obtain one, we greatly appreciate it if you can pass it along to us.
Filling out a Letter of Authorization (LOA)
You will need to fill our our Letter of Authorization (LOA) to give us permission to port-in your numbers. All port requests must include an LOA. The LOA needs to be completely and accurately filled out, signed, and dated. Electronic signatures are acceptable. The date must be within the past 30 days. The document must be legible. Photos of the document generally are not acceptable. It is best to send us a PDF. We can also accept high-resolution scans in many formats (PDF, JPG, TIFF, PNG, etc.). Avoid taking cell phone pictures, using low-resolution faxing, etc. Please type or print neatly. Please be sure that the file you send to us isn't blank or missing a signature.
Name: Enter the name of the company or individual who owns the account. Spell it exactly as it is on file with the losing carrier, using the same abbreviations, symbols, etc.
Service Address: Enter the street address. P.O. boxes are not acceptable for local numbers. (P.O. boxes are acceptable for toll-free numbers.)
Suite, Floor, or Room # (if applicable): Use this line to enter any suite numbers, apartment numbers, floors, building numbers, etc. Please include the abbreviation (STE, APT, FLR, BLDG, etc.).
City: Enter the city.
State: Enter the U.S. state or Canadian province.
Zip: Enter the 5-digit U.S. ZIP code or Canadian postal code. Please note, we can only use a 5-digit U.S. ZIP code; you do not need to enter a ZIP+4 (i.e. 12345-6789).
Account Number with Current Service Provider: Enter the account number. You can either enter it with spaces & dashes as shown on your bill, or without. (It doesn't matter.) All numbers in your port request must belong to the same account number. If you do not know your account number, please check with your service provider. Sometimes the account number is the telephone number itself.
Details of Phone Numbers to be Transferred
List the individual telephone numbers you wish to port. Do not list numbers that you are not porting. Remember, all numbers must belong to the same account and share the same information. Also, please remember that a single port request should only contain local or toll-free numbers, not a mixture of both types.
If you are porting more than 15 numbers, please fully fill out multiple copies of the LOA form. We appreciate it if you can combine multiple pages into one PDF document, but we can also accept separate documents.
Customer Acceptance and Authorization
This section describes the customer's responsibilities and the porting fees. The bottom must be signed and dated.
Print Name: Print the name of the authorized account user who is signing the document.
Title: (Optional) Print the authorized account user's title (President, Owner, CEO, CIO, Office Manager, etc.).
Signature: The authorized account user must sign the LOA. Electronic signatures are acceptable.
Date: Enter the date that the LOA was signed. This date must be within the past 30 days.
Creating a Port Request Ticket
After you've filled out your letter of authorization and obtained any other necessary information, you are ready to submit a port request ticket in our support system. Please do not e-mail or fax port requests to us; please only use the online support system. If you have any issues logging into the support system, you will need to resolve those issues first before continuing.
- Port request submitted (after we process your order and send it to our carrier)
- Port date approved (after we receive a Firm Order Commitment from the losing carrier)
- Port completed (after the numbers port to SIPStation)