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Below is a list of common issues or questions people have run into.

Table of Contents

BLF light is not updating when changing items like DND or Follow Me

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Daemon on PBX is not running.

The BLF light is controlled by a daemon that runs on the PBX. To see if daemon is running, run the command below from your Linux CLI:/etc/init.d/restapps status

  1. You need to start the demon that watches for hints the first time, as this could not be started when there was no license. This script will be auto-started any time amportal or fwconsole start is run, which includes on boot up.

    1. PBX Version 13 or Newer

      1. fwconsole restart restapps

        Code Block
        [root@mypbx

...

      1. ]# 

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      1. fwconsole restart restapps

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      1. 
        

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      1. Restapps daemon 

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      1. stopped
        

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As we can see in the above example, the daemon is running. If it was down, it would show:

Code Block
[root@mypbx ~]# /etc/init.d/restapps status
restapps.php is stopped
[root@mypbx ~]#

 

...

      1. Running Restapps Hooks
        Starting Restapps daemon
        Restapps daemon done
        [root@mypbx]# 

       

    1. PBX Versiopn 12 or Older

      1. /etc/init.d/restapps

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      1. restart

        Code Block
        [

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      1. root@mybox ~]# /etc/init.d/restapps 

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      1. restart
        Shutting down REST applications daemon:                    [  OK  ]
        Starting REST applications daemon:                         [  OK  ]
        [

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      1. root@mybox ~]#

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      1.  

If using PBX version 12 or older verify you have  DevState Hints enabled on the PBX.

  1. Make sure you have enabled Custom DevState hints. Log into your PBX GUI and navigate to the Advanced Settings module:
    1. In the top menu go to Settings
    2. In the drop-down menu go to Advanced Settings
       
  2. At the top, under the Advanced Settings Details section, set Display Readonly Settings and Override Readonly Settings to "Yes":

Image Modified

Message Bar on screen not updating when changing items like DND or Follow Me

  1. The Message Bar is controlled by a daemon that runs on the PBX. To see if daemon is running, run the command below from your Linux CLI:

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  1.  
  2. You need to start the demon that watches for hints the first time, as this could not be started when there was no license. This script will be auto-started any time amportal or fwconsole start is run, which includes on boot up.

    1. PBX Version 13 or Newer

      1. fwconsole restart restapps

        Code Block
        [root@mypbx

...

      1. ]# 

...

      1. fwconsole restart restapps

...

      1. 
        

...

      1. Restapps daemon 

...

      1. stopped
        

...

 

As we can see in the above example, the daemon is running. If it was down, it would show:

Code Block
[root@mypbx ~]# /etc/init.d/restapps status
restapps.php is stopped
[root@mypbx ~]#

 

To restart the daemon, run the following command:

      1. Running Restapps Hooks
        Starting Restapps daemon
        Restapps daemon done
        [root@mypbx]# 
    1. PBX Versiopn 12 or Older

      1. /etc/init.d/restapps

...

      1. restart

        Code Block
        [

...

      1. root@mybox ~]# /etc/init.d/restapps 

...

      1. restart
        Shutting down REST applications daemon:                    [  OK  ]
        Starting REST applications daemon:                         [  OK  ]
        [

...

      1. root@mybox ~]# 

 

Pressing button on phone is not launching application

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