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  1. How Support Credits work with Sangoma Products

    for installation, implementation or configuration. Support Credits are used when Professional Services is engaged as outlined below. The Sangoma CSE will meter the time spent … the problem to be a “Error” or “Bug”, but if the Sangoma CSE resolves the problem through standard configuration, then Support Credits will be used. If the problem
    Sangoma Portal/Store10 Sep , 2018
  2. How to Claim Support Credits Card

    If you purchase your support contract or support credits from a Sangoma Authorized Distributor you should of received a email from your Distributor with the Support Credit Card Number and Verification code. You will need both pieces of information to be able to add the support credits to your organization. Log
    Sangoma Portal/Store10 Sep , 2018
  3. Viewing Support Credits

    Versión en Español Disponible To view a general ledger of all support credits that have been purchsed, included with the purchase of a item or used … 20170607 at 3.24.26 PM.png Here you will see a ledger of every additional and deduction of your support credits. Screen Shot 20170607 at 3.26.05 PM.png Click
    Sangoma Portal/Store08 Oct , 2018
  4. How to Purchase Support Credits

    Purchasing support credits for Sangoma products is easy and only takes a minute. Purchasing Support Credits Log into the Portal at https://portal.sangoma.com … forgot my password link if you need assistance. Click on the Store option in the left side menu. image2017413 10:38:16.png Click the Support tab
    Sangoma Portal/Store07 Jun , 2017
  5. How To Open A Support Ticket

    ticketing system. Difference between Support Credits and Support Contracts Depending on the type of support you are looking for you may need to have a Support Contact and/or Support Credits in place for your organization or product. Support Credits A single support credit is generally worth 1 minute of time
    Sangoma Portal/Store28 Jan , 2019
  6. FreePBX Commercial Module Support

    and assistance on getting a bug resolved. Professional Services Support Credits required for When Configuration and Implementation Support is needed as outlined here Support Department Overview and Policies https://wiki.freepbx.org/display/SUP/SupportDepartmentOverviewandPolicies No Support Credits are included with your Support
    Support Services26 Jan , 2019
  7. Support Department Overview and Policies

    Engineer must configure the Sangoma Product for installation, implementation or configuration. Support Credits are used when Professional Services is engaged … , then Support Credits will be used. If the problem results in an escalation to R&D resulting in a Patch or software update, then Support Credits will be refunded
    Support Services22 Apr , 2018
  8. Checkout Process from the Store

    . applytoall.png Products that include support credits such as Hourly Support Credit packages and Support Contracts give you the option to pick if you want the support credits tied to your organization or to create a Support Credits Card that allows a different organization to claim those support credits. Support Credits
    Sangoma Portal/Store29 Aug , 2018
  9. Free Support

    Access to Technical Support Services as outlined here Support Department Overview and Policies Professional Services Support Credits required for When … https://wiki.freepbx.org/display/SUP/SupportDepartmentOverviewandPolicies No Support Credits are included with your Support Service Renewal and will require the purchase of Support Credits. Upgrades Access to upgrades
    Support Services21 Apr , 2018
  10. Gold Support Contract

    Support Credits. Professional Support Services Access to Support Services as outlined here Support Department Overview and Policies https://wiki.freepbx.org/display/SUP/SupportDepartmentOverviewandPolicies. Support Credits included in yearly renewal for your organization as outlined below FreePBX – 60 Credits PBXact
    Support Services25 Apr , 2018