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  1. System Admin - Support VPN

    This feature is for the PRO version of System Admin. This wiki is for the Support VPN page of System Admin, not to be confused with the Support page. Overview … Support's support personnel to be able to remotely support systems that do not or cannot open required ports. This does not connect the PBX to any outside computer
    PBX GUI12 Nov , 2015
  2. SIP Profile - Refer Support

    The SIP Refer Support object pane can configure the following functionality: Enable or Disable the SIP REFER Call Transfer functionality and In an ISDN to SIP … to the TDM side. When the REFER Support field is Enabled, the IMG 2020 has the ability to act as either a Transferee or a Transfer Target when used in a SIP REFER Call
  3. Bronze Support Contract

    Versión en Español Disponible https://wiki.freepbx.org/display/SUP/ContratodeSoporteGold Overview Bronze level support is available for Sangoma Distributor and Platinum partners only. It allows for value added channels of Sangoma to offer their own Tier 1 and 2 support and maintenance services while having access
    Support Services30 May , 2018
  4. SIP Profile - DTMF Support

    The SIP DTMF Support object will enable the IMG 2020 to accept specific DTMF sequences and using the Subscribe/Notify feature, send a Notify message to a far end gateway. Encapsulated within this notify message will be the Event: indicating the sequence entered. The supported DTMF digits are shown in the tables below
  5. How to Open a Support Ticket

    Sangoma/SIPStation support is available Monday thru Friday 8:00AM to 6:00PM Central Time for US customers and 9:00AM to 5:00PM London time for our UK customers. Support tickets are monitored after hours for service outages and will be responded to in a timely fashion. Other issues submitted after hours
    SIPStation and FAXStation30 Oct , 2018
  6. Digits 0x0A to 0x0F Support

    is on the incoming leg or outgoing leg. See Below. This feature is supported in all protocols. Incoming/Outgoing Leg Channel Group functionality Support for digits 0x0a 0x0f is configured on a channel group basis. If the user wants the digits 0x0a 0x0f support to be enabled endtoend, the user has to enabled it on both the incoming
  7. Support Contract-Expired

    Report exposed to Sangoma Certified Resellers and Customers. Will show all currently Expired Support Contract on any product that you have purchased a Support Contract for and when it expired. Go to the Reports Section of the Sangoma Portal and click on List. Screen Shot 20180322 at 12.21.46 PM.png Locate the Support
    Sangoma Portal/Store31 May , 2018
  8. Support Contract-Active

    Report exposed to Sangoma Certified Resellers and Customers. Will show all currently active Support Contract on any product that you have purchased a Support Contract for and when it expires. Go to the Reports Section of the Sangoma Portal and click on List. Screen Shot 20180322 at 12.21.46 PM.png Locate the Support
    Sangoma Portal/Store31 May , 2018
  9. Support Service Request Submission

    Support Service Requests create Support Tickets, in these tickets is all the needed information for Sangoma Support to correctly identify and prioritize your issue. How to Open a Support Ticket
    Support Services28 Jan , 2019
  10. SNMP Support

    The IMG 2020 SNMP solution supports the RFC's displayed below. The MIB libraries are loaded into the server running the EMS application and all MIB libraries … Frameworks. A collection of managed objects used to define SNMP entities. RFC 2863 http://www.ietf.org/rfc/rfc2863.txt The Interfaces Group MIB. Support