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  1. Support Service Request Submission

    Support Service Requests create Support Tickets, in these tickets is all the needed information for Sangoma Support to correctly identify and prioritize your issue. How to Open a Support Ticket
    Support Services28 Jan , 2019
  2. SNMP Support

    The IMG 2020 SNMP solution supports the RFC's displayed below. The MIB libraries are loaded into the server running the EMS application and all MIB libraries … Frameworks. A collection of managed objects used to define SNMP entities. RFC 2863 http://www.ietf.org/rfc/rfc2863.txt The Interfaces Group MIB. Support
  3. Support Logger

    NOTE: This is only for Linux environments (Asterisk/FreeSWITCH installations) The Support Logger is a script that runs on your Linux environment that simply … Support Logger Simply run the 4 commands as seen in the image below (Make sure to run all commands as root user) These commands will download run the script
    Telephony Cards22 Feb , 2017
  4. PBX Paid Support

    Support Service Gold and Platinum Support are available for FreePBX and PBXact UC systems. Customers looking for Support must have a Sangoma Portal Account (https://portal.sangoma.com/ https://portalbeta.sangoma.com/) Customers must have a valid and active Support Plan/Contract purchased, if no Support Maintenance
    Support Services14 Jun , 2017
  5. Support

    sipstation support
    SIPStation and FAXStation30 Oct , 2018
  6. SIP Fax / Modem Support

    The IMG 2020 first establishes a normal voice call using an audio codec. It then negotiates T.38 support once the voice path is established. The information below describes some of the supported scenarios. IMG 2020 is terminating a fax call Once a fax data mode has been detected at the IP bearer level, SIP will send
  7. Clear Channel Codec Support

    Clear Channel Codec support adds to the IMG 2020 support for the Clear Channel Codec described as Clear Mode or Clear Channel Data in RFC 4040 http://www.ietf.org/rfc/rfc4040.txt RTP Payload Format for a 64 kbit/s Transparent Call. This Codec will be added to the list of Codecs supported and follow the same rules
  8. IMG 1010 - Fully Qualified Domain Name Support

    Overview: This feature allows the IMG to support SDP connection (c=) line with a Fully Qualified Domain Name (FQDN) instead of an IP address on the outgoing … the hardcoded alternatives in SDP and SIP. Configuration Procedures: Incoming support is always enabled and can not be changed. If the IMG receives an incoming INVITE
  9. Viewing Support Contracts

    Versión en Español Disponible Viewing Support Contract and Warranty on a Specific Product Log into the Portal at https://portal.sangoma.com https://portal.sangoma.com/ Go to Products > Specific Product Type such as PBXs Screen Shot 20181008 at 2.11.19 PM.png Locate the product you want to view the Support Contract
    Sangoma Portal/Store08 Oct , 2018
  10. SIP Media Flow Attribute Support

    Overview The IMG 2020 supports the media flow direction attributes sendrecv, recvonly, sendonly, and inactive. These attributes, which are interpreted from … messaging will be used to support the call on hold/resume scenario which is explained in RFC 3264 (Section 6.1) and still be backwards compatible with the call