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  1. Platinum Support Contracts

    or Support Contracts. All Technical Support for FreePBX is handled as Professional Support Services and uses Support Credits. Professional Support Services Access … Support Credits included in yearly renewal for your organization as outlined below FreePBX – 120 Credits PBXact UC – 60 Credits Vega Gateways – 60 Credits Session
    Support Services25 Apr , 2018
  2. Receiving Support

    >Register. Support Credit Left: This is your current support credit balance on your account. ReceivingSupport7.png PBXact Cloud Ticket Category: Here you can choose … Once you log in to your PBXact Cloud account, you should see a screen like this: ReceivingSupport1.png From here, select the option, SUPPORT, from the options
    PBX Platforms18 Sep , 2017
  3. Cloud Services Support

    Support Credits included in yearly renewal for your organization as outlined below SIPStation – Assistance in getting your trunks configured and setup. FAXStation … Support Credits are available (as needed) for configuration assistance after initial configuration assistance provided. RMS – Assistance in getting setup
    Support Services31 May , 2018
  4. How to Manage Customer Information

    Owner. We can also see at a glance the amount of support credits that are left. Clicking on the Support Credit value will bring up a complete transaction log of all support credits that have been purchased or billing entires from the ticketing system as deductions. Editing Customer Information Click the pencil icon
    Sangoma Portal/Store22 Mar , 2018
  5. How to Purchase Support Contracts

    Purchasing support credits for your Sangoma Products is easy and only takes a minute. Purchasing Support Contracts Log into the Portal … in the horizontal row of tabs for the product you want to buy a support contract from. In our example we will use PBXact UC product. Screen Shot 20170607 at 4.35.16
    Sangoma Portal/Store05 Apr , 2018
  6. System Admin - Support

    . For more information on paid support options, please see these wikis: How to Purchase Support Credits How to Open a Support Ticket Logging In On the top menu click … This wiki is for the Support page of System Admin, not to be confused with the Support VPN page. Overview The Support page in System Admin helps you prepare
    PBX GUI12 Nov , 2015
  7. How to Create Sub Account Customers

    . You can also open support tickets for sub account deployments and choose whether the ticket will use your own support credits or the sub account's support credits
    Sangoma Portal/Store22 Jun , 2017
  8. EPM-FAQ

    on purchasing support from the Portal: How to Purchase Support Credits Digium Phones Do you use Digium's Smart BLF feature? Yes as of 2.11.0.20 we now support … and create a lot of problems. What kind of support is included with this paid module? Support included with EPM, just like any other commercial module
    PBX GUI10 Feb , 2016
  9. Supplying Useful Information

    give to the support team. For more information on paid support options, please see these wikis: How to Purchase Support Credits How to Open a Support Ticket … QQQQQQQQQQ Grep Typically to filter we use grep. With grep we can search for strings or patterns. grep 1234 /var/log/asterisk/full Overview The Support page
    Support Services22 Aug , 2016
  10. Upgrade Your PBXact Version 10.13.66 or older

    backup before proceeding. Also, you'll need to be on a current Peace of Mind Plan support contract (POMP) to upgrade your PBXact system. See the How to Purchase Support Credits wiki for more information on how to purchase POMPs. The very First step is to determine your starting point (current version). This can be done one
    PBX Platforms07 Dec , 2017