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A factory reset of your Vega Gateway should only be performed if you have lost log-in credentials or is not performing correctly.

You will lose your license when performing the following reset. If you have access to the Vega via WebGUI or Command line then back-up the license prior to resetting.  If you cannot retrieve your Vega license prior to resetting your Vega, contact Sangoma technical Support to retain a copy. Submit a support ticket at support.sangoma.com with the Serial Number of your Vega.

 

License Backup

WebGUI Method

  1. Log into the Vega Gateway WebGUI and select System from Expert Config

     

  2. Click on the Update License button


  3. You will be presented with the License screen details. Circled in red is where your license key is located.
    Copy and paste this string of characters as you will need it again to install back your license



Command Line Method

  1. Connect your Vega to a PC through the serial port with the Vega console cable
  2. Use a terminal console application (ex. Putty or Hyper Terminal), set the following:
    Serial port settings
         speed 115200
         Data bits 8
         stop bits 1
        Parity None
        Flow Control XON/XOFF
  3. Log into the Vega CLI with your login credentials 
  4. In the Vega CLI type upgrade, then license

  5. as seen above, your license file will be presented.  Copy and paste the entire string above somewhere safe to be used again after the reset is complete.

 

Factory reset

  1. Connect your Vega to a PC using the console cable that was shipped with your Vega
    1. Depending on your Vega, the console cable shipped will be either one of the following

    2. Plug the RJ45 end of the console cable into the Console port on the back of the Vega Gateway

  2. Use a terminal console application (ex. Putty or Hyper Terminal), set the following:
    Serial port settings
         speed 9600 (for vega50/5000), 115200 (for vega100G/200G/400G/3000G)
         Data bits 8
         stop bits 1
        Parity None
        Flow Control XON/XOFF

  3. Make sure the Vega is turned OFF
  4. Now turn on the Vega, immediately after, continuously press the 'Y' key on your keyboard until you enter the boot menu
    (In order to access the boot menu you must interrupt the boot sequence before the firmware begins loading)


  5. Vega 60/3000/3050 Factory Reset Instructions

      1. You will see the uboot prormpt
        1. Uboot#>

      2. Run Factory Reset
        1. sf probe <enter>
        2. sf erase 0x70000 0x90000 <enter>     #Note: This step can take up to 10min !!!

        3. boot <enter>

      3. From this point, the firmware partition will load in order to access the admin login prompt the serial port

        *Note - default settings for the Vega gateway include:
        username / password = admin / admin
        Lan settings will be IP negotiated with DHCP server
        By default, LAN 1 is the management port access interface


  6. Vega 50 Europa Factory Reset Instructions

    1. Now turn on the Vega, immediately after, continuously press the 'Y' key on your keyboard until you enter the boot menu
      (In order to access the boot menu you must interrupt the boot sequence before the firmware begins loading)

    2.  You will see:

       

       


      Select the config clear option "3"

         

      The boot menu will prompt for confirmation of the action 
      backspace the "n" character and replace with "y" and press return (shift + backspace)
      This will go through the process of deleting and restoring all config to defaults.

       





    3. Once completed the console will print "Vega Configuration Cleared" and reprint the Boot menu as shown below press "e" to exit the boot menu:

      From this point, the firmware partition will load in order to access the admin login prompt the serial port

      *Note - default settings for the Vega gateway include:
      username / password = admin / admin
      Lan settings will be IP negotiated with DHCP server
      By default, LAN 1 is the management port access interface

License Restore

WebGUI Method

  1. Log into the Vega Gateway WebGUI and select System from Expert Config

     


  2. Click on the Update License button 




  3. Paste the license key (which you have saved) into the text box, as seen in the below diagram



    Click Submit when done

Command Line Method

  1.  Connect your terminal session with the following credentials
    Serial port settings
         speed 115200
         Data bits 8
         stop bits 1
        Parity None
        Flow Control XON/XOFF

  2. Log in to the Vega console 
    username: admin
    password: admin

  3. Type upgrade, then <enter>
  4. Type license <license file you backed up previously>

    i.e. license 001300505816249E003000301508120000000f0083169ade11602c5b374c742ac70d598a43R09XXXXX

  5. now type save, then <enter>
  6. now type apply, then <enter>
  7. reboot your vega, by typing reboot system

 

 

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