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  1. Overview - Bronze level support is available for Sangoma Distributor and Platinum partners only. It allows for value added channels of Sangoma to offer their own Tier 1 and 2 support and maintenance services while having access to software and firmware updates. Offered to “Select” Distributors and Partners only, on the basis that the Distributor provide ALL Support for the End Customer.

  2. Products Covered

    1. All PBXact versions

  3. SLA – No SLA included

  4. Technical Support Services - No Support Included.  Access to upgrades only.

  5. Professional Services - No Support Included.  Access to upgrades only.

  6. Upgrades - Access to upgrades and new releases as released.

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