Page tree
Skip to end of metadata
Go to start of metadata

The following instructions detail how to capture and analyze a binary echo canceller recording captured from the Sangoma card.  


How to Capture a Binary Echo canceller Recording

 Follow the instructions below how to take a binary audio recording from the Echo cancellor chip, if you are experiencing these symptoms:
-> Echo/noise
-> DTMF issues
-> one-way audio issues

The hardware echo canceler chip has a debug feature where a DEBUG Monitor will capture chip debug data during active calls. The captured debug binary file can be sent to Sangoma for further processing and analysis.

Below is a block diagram of how the audio is processed during a call (rx and tx read and write)

Sangoma Support will analyze the Rin/Rout, Sin/Sout audio streams from the binary recording
* Note: if using FreeSWITCH, make sure to use the CLI command: "ftdm trace" to take audio recording from Freetdm point of view, to compare the Tx and Rx audio from FreeSWITCH with that of the hardware echo canceller

  1. Establish a call that has an echo, noise, dtmf, or one-way audio problem  
  2. Determine the call channel number by running "show channels" on Asterisk/FreeSWITCH CLI:       
    CLI> show channels   
  3. Run a echo canceler debug utility on that channel (15 sec recording)

    #>wan_ec_client wanpipe1 monitor <channel number> 
          -> Where <channel number> is a channel number obtained in step 2.   
          ->The above command will record for 15 seconds and then stop.
          ->The wan_ec_client will write a binary file in your local directory.  
  4.  To record for 2 mintues run

    #> wan_ec_client wanpipe1 monitor120 <channel number>

          ->Where <channel number> is a channel number obtained in step 2.   
          ->The above command will record for 120 seconds and then stop.
          ->The wan_ec_client will write a binary file in your local directory.
  5. Binary file optioned will be sent to Sangoma Support 
    *NOTE: Only Sangoma support can analyze trace with proprietary tool 

How to analyze binary echo canceller Recording

*Windows Environment compatible 

Once the customer has captured a binary echo canceller recording, analysis is only authorized by a Sangoma employee because the tool used is propriety (remote_client.exe)

  1. Download the following Windows executable application into a clean folder:
    Octasic remote_client.exe
  2. copy the captured binary echo canceller recording (i.e. wan_ec_wanpipe1_if1_chan1_3.30.2010_17.20.40.bin) into the same folder
  3. At this point, only remote_client.exe and the binary file should be in the folder
  4. Open Windows command line terminal
  5. Change directory to the folder that contains the above two contents
    -> cd <full path of folder>
  6. run the remote_client.exe with the bin file as the argument
    -> type: remote_client.exe <full name of bin file>
    -> i.e. remote_client.exe wan_ec_wanpipe1_if1_chan1_3.30.2010_17.20.40.bin
  7. Once complete, the application should have extracted the contents of the binary file in the same folder

  8. To listen any of the above samples, download an audio analysis program
    -> typical we use a program called 'audacity' that can be downloaded for free by navigating to 
  9. Open Audacity, and import a particular audio sample from the above extracted from remote_client.exe

    *Note: 'Encoding' should be toggled to the correct type dependant on the audio sample 
  10. To figure out which audio file you wish to listen to, refer to the diagram at the top of the page
If Rin=bad audio
-> Either the FPGA is corrupting the audio, or Wanpipe/Dahdi/Asterisk is corrupting the audio
-> Use dahdi_monitor to take a software audio recording from the dahdi layer (that sits between the Wanpipe driver and Asterisk)
    ->  if dahdi_monitor samples return bad audio, then we have verified where the bad audio is coming from (depending if the sample is the TX or TX direction)
    -> if dahdi_monitor returns perfect audio in both the RX and TX direction, the FPGA may be corrupting the audio
If Sin=bad audio 
-> The Bad audio is coming directly from the Line connected to the Sangoma card=telco/line issue
If Sout/Rout=bad audio 
-> Hardware Echo Cancellor is corrupting the audio
  • No labels