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General Questions and Answers

Is Sangoma Meet free?

Yes. At this time, Sangoma Meet is free to use.
The world has changed and people need to communicate more than ever.
Sangoma Meet was designed to help our employees, customers, resellers and their families communicate and engage freely. 


How many participants can I host on Sangoma Meet?

In order keep the usage fair we have limited the per room participant capacity to 50.
This number may change in the future.


Where do I ask for support or leave feedback?

Please send us feedback by opening an internal ticket, or sending us an email at addresses provided below.

For External users 


For Sangoma internal please post feedback 


Best practices when submitting feedback

  • Explain the scenario or an issue that you have
  • Explain the steps to reproduce the problem (if applicable)
  • Supply a screen capture
  • Specify Desktop or Mobile
    • If Desktop: which browser and which OS
      • eg: Chrome 79 on Windows 10
    • If Mobile: which OS (iOS or Android)
      • Mobile device brand


How is Sangoma Meet different than other meeting systems?

  • Sangoma Meet is easy to use!
    • One click to create a conference – nothing to install and configure
    • Share a link with your colleagues or friends

  • Sangoma Meet is secure and private
    • If you are concerned about privacy, Sangoma Meet is the answer
    • All communications are secure and encrypted
    • We do collect performance and analytics data in order to keep our services stable, however we do not collect any personal information
    • Passwords are automatically set on meeting creation and appended to the meeting invite link
      • Therefore the password is always used, but you don't have to enter it as its part of the invite link

  • Sangoma Meet is high definition by default
    • No need to adjust your settings to experience high definition Video

  • Sangoma Meet is free and unlimited
    • No 40min minimum 


Do I need special software to run Sangoma Meet?

On Desktop

  • Sangoma Meet will run inside your browser. 
  • For the best experience we recommend using Google Chrome.  
  • Other supported browsers: Microsoft Edge, Firefox.

On Mobile

  • Sangoma is releasing Sangoma Meet mobile app for iOS and Android
  • Coming soon!


How much bandwidth/internet speed do I need to run Sangoma Meet?

Sangoma Meet will auto adjust based on your internet speed and estimated processing available on your machine.
Average HD (1080p or 720p) session can take between 2-3Mbps, up and down.

You can choose the video quality that is being transmitted to your computer by clicking "Manage Video Quality".
Then select "Low Resolution" in order to reduce the internet bandwidth requirements.

Note: The setting above only tells the server what Video Quality to send to your computer.
Your computer will still be pushing HD video to the server, if other participants choose to receive their Video in HD.
Therefore, all participants must choose choose SD or Low definition in order to reduce bandwidth requirements.


Is Sangoma Meet Secure?

Yes.  Sangoma Meet is secure and encrypted, thus audio and video transmitted from your computer through the internet is secure and cannot be listened to by a third party. The underlying technology is based on WebRTC which is already part of today's modern browsers like Chrome and Firefox.


Sangoma does not record or store any personal data on our servers. We do collect performance and analytics data in order to monitor and keep the service stable.

Sangoma Meet also auto configures passwords on meeting creation, which are appended to the meeting invite link. This increases the security of the conference since only participants with access to the password can join the meeting.


Does Sangoma Meet offers dial-in numbers?

Yes. Sangoma Meet is working on PSTN dial-in numbers.


Is there a calendar plugin for O365 and Google Calendar?

Yes. Sangoma Meet has a Chrome extension for Google Calendar plugin which can be found here:

https://chrome.google.com/webstore/detail/sangoma-meet/kcceflnmljlefienlljlndciijmpcpnf?utm_source=chrome-ntp-icon


Yes. Sangoma Meet has an Outlook Appointments add-on.  Instructions for installation and usage may be found here:

Sangoma Meet - Installing and Using the Outlook Add-In


Where are Sangoma Meet servers located?

We have two geo-redundant clusters for now.
One in US East coast (New York) and US West coast (San Francisco)
No data is stored at these sites, as the service is stateless.


When presenting text, the image shows opposite to other participants. Is there a way to flip the image?

Yes, there is. Right click on your local tile and click on "Flip", as shown on the image below:



How can I change the meeting password?

The meeting password and PIN are set by default.
However, you can change the password by: 

  1. Click on Remove Password
  2. Click on Add Password
  3. Type in your new password
  4. Press <ENTER> to save the new password


Once you create a new password, you can copy the new link and share it with your colleagues.


Where can I find more information about the Privacy Policy and TOS?

Please have a look at the legal section of our website, in particular:

What is the technology behind Sangoma Meet?

Sangoma Meet is based on WebRTC, which provides video conferencing and is supported by most of the major web browsers today. Our software stack is built upon several open source tools, including Jitsi Meet, FreeSWITCH™, HAProxy, Prometheus, Grafana, collectd, and other tools used for provisioning, deploying and managing the service.


Known Issues

Sangoma Meet does not work well on Mac Safari

The camera cannot open on Safari, only audio mode can be used.

  • Solution: switch to Chrome on Mac, or download Sangoma Meet Desktop App (coming soon)

Unsupported browser page or yellow warning box about browser is shown

Sangoma Meet uses the latest WebRTC technologies and not all browsers have same support for WebRTC. For that reason your experience with Sangoma Meet will vary depending on the browser you choose.

We recommend NOT using the following browsers: Mac Safari, Internet Explorer.

  • Solution: use Chrome, or install Sangoma Meet Desktop App on Windows/Mac (coming soon)

Bad audio quality when using my laptop/computer speakers

We recommend using a headset with a microphone for best audio performance, both on mobile and desktop/laptop.

Make sure you are using a quality headset with a microphone. We recommend using USB (if applicable) or Bluetooth headsets.


Computer speakers may generate noise and echo that can be distracting in a large conference with other participants that are also using default computer speakers and mic. Therefore, using a headset will provide a much better audio experience.