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This feature is for the PRO version of System Admin. This wiki is for the Support VPN page of System Admin, not to be confused with the Support page.

Overview

When the service is running, a secure, encrypted tunnel is connected to FreePBX Professional Support's infrastructure. This allows for FreePBX Professional Support's support personnel to be able to remotely support systems that do not or cannot open required ports. This does not connect the PBX to any outside computer, network or internet other than FreePBX Professional Support's Infrastructure. VPN does not need to always be running. However, FreePBX Professional Support's support personnel may ask you to start it if needed. We recommend NOT leaving the VPN connected.

To use this, FreePBX Support needs to enable VPN on your Portal account. This typically is not used unless requested by FreePBX Support with an active ticket.

Logging in

  • On the top menu click Admin
  • In the drop down click System Admin
  • In the right side navigation box click Support VPN

First time

The first time you run this page, you may see an error and Run Setup button:

After FreePBX Support requests you to connect, you should do the following:

  • On the right side navigation box click Licence
  • At the bottom of the page click Check to update your licence
  • On the right side navigation box click 

Starting

When you enter the page and the service is stopped, you should see "Status: stopped." Click the Start button the Status should switch to Running.

Stopping/Restarting

When the service is running, you can stop it by clicking Stop or restart it by clicking Restart.

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