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Versión en Español Disponible

Viewing Support Contract and Warranty on a Specific Product

  • Log into the Portal at
  • Go to Products > Specific Product Type such as PBXs
  • Locate the product you want to view the Support Contract or Warranty on and click on View icon

  • Click on the Support Tab at the top

  • From here you can view the current support and warranty and see a history of all support contracts and extended warranties purchased.

  • You can also click on the Download Support and Warranty Certificate to receive a PDF copy of the support contract you can give to your customer or keep for your own records.

  • By default it will use the Company Name of who the Master Owner of the Product is.  You can optionally provide a different name and address to be inserted into the PDF contract.

  • Below is a sample of the PDF contract

Viewing All Support Contracts on Products you are the Master Owner of

  • Log into the Portal at
  • Go to Customers

  • View your search for your organization and click on the View icon to edit your settings 

  • Navigate to the Services tab at the top for your organization you want to review all support contracts on

  • Click on the POMPs/Support Contract button

  • View all support contracts you have in place including expiration dates and renew any support contracts from here or set them up for auto renewal so they auto renew when they expire.
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