Wednesday, August 15, 2012

Our new 3.5.28 driver has now been released.
Change Log: ftp://ftp.sangoma.com/linux/current_wanpipe/ChangeLog.3.5

Updates?

• This driver includes added support for A116 board and Minor fixes for R2 CAS for NBE
• Furthermore a fix for Ubuntu 12.04 is included.

Should you Upgrade?

• If you are planning to use an a116 board this release is a must.
• If you are running Ubuntu 12.04, this release is recommended. 
• If you are uncertain if an upgrade is required just contact our support team (support.sangoma.com). 

To get the new driver and installation steps please see the links below. 

Wanpipe 3.5.28 - http://wiki.sangoma.com/Wanpipe-Linux-Driver
Asterisk Installation Steps - http://wiki.sangoma.com/wanpipe-linux-asterisk-install
FreeSWITCH Installation Steps - http://wiki.sangoma.com/wanpipe-freeswitch-ftdm-installation

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No Caller ID - Vega R2 Link (ITU)

Thursday, June 7, 2012

We've recently had a few questions about R2 CID not working in locations on ITU R2 Links. The reason is the ITU spec does not by default request CID info, but on many links CID is available.So to make the Vega request CID info you will need to make some configuration changes. Below is the URL with full details on this.  

URL - http://wiki.sangoma.com/Vega-FAQ#no_cid_r2_itu

Author: Marc Celsie

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DTMF Explanation and Troublshooting

Monday, June 4, 2012

A new page has been added which explains DTMF and what features are available through Sangoma hardware. It also details some tactics and approaches for isolating the cause of DTMF issues.

DTMF Troubleshooting

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NBE - Caller ID Not Working In Some Cases (Analog)

Thursday, May 31, 2012

We've recently had a few questions about analog CID not working in locations such as the UK. The reason is in some locations the FSK data (caller ID) is sent before the first ring. Now in order to get NBE working with this type of CID you need to make a few configuration changes. Below is the URL with full details on this.  

URL - http://wiki.sangoma.com/nbe-debugging#analog-caller-id-not-working

Author: Marc Celsie

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Asterisk Fax Detection - Explained

Tuesday, May 15, 2012

We've recently had a few questions about fax detection and the purpose of this feature and how to use it so we've updated our fax detection page with details on what exactly this feature is used for. If there is any questions or issues just simply email support@sangoma.com for more info. 

URL - http://wiki.sangoma.com/wanpipe-linux-asterisk-fax-detect

Author: Marc Celsie

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NBE - How To Configure Hangup Detection (Analog)

Monday, May 14, 2012  

Frequently with analog we get customers where they have calls that stay connected for hours (long after the call has ended). The URL below explains why this is and how to configure NBE to prevent this from occurring. 

URL - http://wiki.sangoma.com/nbe-faq-2#hangup-detection

Author: Marc Celsie

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Vega FAQ Updates

Friday, May 11, 2012  

We've recently added two popular questions to our FAQ. First is to fix cases where there is no ringing when calling into the PRI links. The second is when there is no caller ID info when calling into the PRI. The URL's for both FAQ's are shown below if you run into any of these issues try these steps out. 

Ringing Issues - http://wiki.sangoma.com/Vega-FAQ#ringing

Caller ID Issues - http://wiki.sangoma.com/Vega-FAQ#caller_id

Author: Marc Celsie

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Wanpipe 3.5.27 (Linux) Released

Wednesday, May 9, 2012

Our new 3.5.27 driver has now been released.
Change Log: http://wiki.sangoma.com/sangoma-linux-drivers-software-announcements

Updates?

• This driver includes the critical fixes for GSM W400 board and dahdi and bug fixes for BRI B700 board that caused audio issues.
• Furthermore a long time bug on 64bit TDM API/FreeSWITCH has finally been found.

Should you Upgrade?

• If you are planning to use a W400 GSM board or a BRI B700 board this release is a must.
• If you are running FreeSWITCH on 64bit machines, this release is recommended. 
• If you are uncertain if an upgrade is required just contact our support team (support@sangoma.com). 

To get the new driver and installation steps please see the links below. 

Wanpipe 3.5.27 - http://wiki.sangoma.com/Wanpipe-Linux-Driver
Asterisk Installation Steps - http://wiki.sangoma.com/wanpipe-linux-asterisk-install
FreeSWITCH Installation Steps - http://wiki.sangoma.com/wanpipe-freeswitch-ftdm-installation

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NSG - Password Change Updated for Binary

Tuesday, May 1, 2012

We've updated our NSG page with steps on how to change the password on the Binary release. This is a recommended step for anyone using NSG as the default passwords are only meant for the first log in. If the default password is left this creates a security risk as the log in is easy to guess. If you have any questions contact technical support for more info. 

URL - http://wiki.sangoma.com/NSG-Change-Password#binary-method

Author: Marc Celsie

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New Transcoder Test

Thursday, March 1, 2012

We now have a new page for testing the transcoder. This allows you to simply run a set of predefined commands to convert a GSM file to g729 then to WAV. Once done just listen to the WAV file and if it sounds good your card is setup and ready to be used by Asterisk/FreeSWITCH or your custom application. 

Below is the link for more info on how to do this. 

URL - http://wiki.sangoma.com/Transcode-Debugging#test

Author: Marc Celsie

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Debian 5 Package List Updates

Wednesday, February 29, 2012

 When trying to install the wanpipe driver on Debian 5, we noticed a bunch of packages were no longer available using apt-get. We have included links to the packages on packages.debian.org which should help when trying to install our driver on older systems.

Author: Shaunt Libarian 

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USBFXO Currently not supported on Dahdi 2.6

Tuesday, February 28, 2012

 The USBFXO has been found not to be currently compatible with Dahdi 2.6.  It may cause kernel panic or disable the IRQ for the USBFXO.  A current work around is to install DAHDI 2.5.0.2 or below.

Author- Leo D'Alessandro

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Wanpipe 3.5.25 (Linux) Released

Friday, February 24, 2012

Our new 3.5.25 driver has now been released.

This driver includes the critical fixes such as support for Dahdi 2.6 and Linux kernel 3.2.6. There is many other changes listed at http://wiki.sangoma.com/sangoma-linux-drivers-software-announcements such reduced memory foot print, echo canceler and A108 enhancements as well as support for new cards. If any of these new features could improve your system then an upgrade is a good idea, but if there is no issues then this upgrade can be skipped. Also if you are uncertain if an upgrade is required just contact our support team (support@sangoma.com). To get the new driver and installation steps please see the links below. 

Wanpipe 3.5.25 - http://wiki.sangoma.com/Wanpipe-Linux-Driver
Asterisk Installation Steps - http://wiki.sangoma.com/wanpipe-linux-asterisk-install
FreeSWITCH Installation Steps - http://wiki.sangoma.com/wanpipe-freeswitch-ftdm-installation

Author: Marc Celsie - Support

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Vega "How To" Is Now LIVE!

Thursday, February 23, 2012

The Vega "How To" page is now live on our wiki. Right now it just shows how to disable the echo cancellation module for debugging purposes but more content will be coming in the next few weeks. If you have any requests for content on our wiki please email support@sangoma.com and we will try to get pages up for you.

Vega How To - http://wiki.sangoma.com/vega-howto

Author: Marc Celsie - Support

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New NBE FAQ Pages!

Thursday, February 23, 2012

A common issue we are seeing with NBE on analog cards is hangup detection issues. So this is when you call into NBE from the Analog side and connect to a SIP phone, then you hangup from the Analog side and the call stays connected. The issue here is on analog the telco will signal the hangup in different ways. NBE out of the box will work in most cases but in some locations "sit tone" hang up detection needs to be enabled to detect the signal being sent from the telco. 

Another common issue is outbound calls not working. So this can be due to two simple reasons, NBE sends the number out to the telco too fast as some telcos need more time. The other is NBE is waiting for dial tone and dial tone is not detected correctly by NBE due to location or other reasons such as voice mail on the telco side. Since NBE detects the line by voltage the dial tone check can be disabled and calls will work great. 

Below is the links to the pages and if you need any other help contact our support team! support@sangoma.com 

Hangup Detection - http://wiki.sangoma.com/nbe-faq-2#hangupdetection
Outbound Dialing Issues - http://wiki.sangoma.com/nbe-faq-2#dial-outbound

Author: Marc Celsie - Support

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