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Capturing Vega debugging logs

    Below are a series of steps to run in order to capture vega debug information to send to Sangoma Tech support 

     

    Specific Scenarios

     

     


    All General Scenarios
     

    STEP 1: Run the below series of commands in WebUI, based on your Vega
     
                    Navigate to the How to run these commands in WebUI section for assistance
    debug enable router rs
    debug enable _isdn 89
    debug enable _logger i
    log display v
    sip monitor on
    log display off
    debug on
    debug enable router rs
    debug enable _pots 2346
    debug enable _logger i
    log display v
    sip monitor on
    log display off
    debug on 

    debug enable router rs
    debug enable _pots 12345
    debug enable _logger i
    log display v
    sip monitor on
    log display off
    debug on

    debug enable router rs
    debug enable isdn rs
    debug enable _cas 4567
    debug enable _logger i
    sip monitor on
    log display off
    debug on

     

    STEP 2: Reproduce your issue (i.e. make your test call now)


    STEP 3: Send the output of the following commands to technical support

    debug dump
    show support

     

     


     


     


    How to Run These Commands (WebUI)

    1) Log into the webui http://<IP of Vega>/ 
        (i.e. http://192.168.2.12/) 

    2) As shown in the picture below click on Expert Config -> Advanced, then type the command "show support" in the CLI Command window. Once done click Submit. This will popup a new window with the output of the command. Copy all text "ctrl->A" (select all) and paste this into a txt file and send this to support@sangoma.com

    show-support-webui.png

     



    How to Run These Commands (Telnet)

    1) You can use a many telnet clients but if you do not have one already download PuTTY from http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html

    2) Open PuTTY and put the address of your system in the "Host Name" field, then select "Telnet" from the connection type. Once done click "Open" at the bottom. 

    show-support-telnet.png

    3) Log into the Vega using username/password.

    show-support-telnet-1.png

     

    3) Run the "show support" command then right click on the PuTTY title bar and clck "Copy All to Clipboard" then paste this into a txt file and send this to support@sangoma.com 

    show-support-telnet-3.png

     

    /p

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