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Transcoding Troubleshooting Information

    Please send the following:

    For Freeswitch Users:

    • /etc/sngtc/sangoma_codec.conf.xml
    • /usr/local/freeswitch/conf/autoload_configs/sangoma_codec.conf.xml
    • /usr/local/freeswitch/log/freeswitch.log
    • /var/log/sngtc/sngtc_server.log
    • modinfo tg3


    For NSG Users:

    • /etc/sngtc/sangoma_codec.conf.xml
    • /usr/local/smg/conf/autoload_configs/sangoma_codec.conf.xml
    • Entire Folder/usr/local/smg/log/sangomagw.log
    • /var/log/sngtc_server.log
    • modinfo tg3


    For Asterisk Users:

    • /etc/sngtc/sangoma_codec.conf.xml
    • /etc/asterisk/sangoma_codec.conf
    • /var/log/asterisk/messages (if exists)
    • /var/log/asterisk/full (if exists)
    • /var/log/sngtc/sngtc_server.log
    • modinfo tg3