Sangoma Technical Support
EMAIL SUPPORT
Email: techdesk@sangoma.com
We will do our best to assist you, but the more information we get about your project, the quicker we can assess your situation.
Here is a list of information that will be helpful to us:
- What are you trying to do (asterisk/routing/API programming etc..).
- Your Operating System / Kernel Version
- Which version of our drivers are you running
- Run command "wanrouter version"
- Which Sangoma hardware are you running (A101/2/4/4D, A204/4D, S5xx).
- Send us following additional information (based on your usage)
- If this Connection issue refer to the debugging section
For Asterisk
What type of line you are using
(T1/E1, PRI/RBS/E&M Wink/Analog FXO/FXS).
Email the following:
/etc/zaptel.conf,
/etc/asterisk/zapata.conf,
/etc/asterisk/zapata-auto.conf (for Trixbox users)
/etc/asterisk/zapata_additional.conf (for Trixbox users)
/etc/asterisk/extensions.conf,
/etc/wanpipe/*
/var/log/messages
(Right after wanrouter start or/and when issue/error occurs)
Run the following commands:
wanrouter version >> wanpipe_debug.txt
wanrouter status >> wanpipe_debug.txt
ifconfig >> wanpipe_debug.txt
wait 3 sec
ifconfig >> wanpipe_debug.txt
wait 3 sec
ifconfig >> wanpipe_debug.txt
Send the wanpipe_debut.txt file
For Asterisk + BRI
Set the verbosity in /etc/wanpipe/smg_bri.conf to 5:
verbose = 5;
Enable protocol capture in /etc/wanpipe/smg_bri.conf:
prot_capture=yes;
Set the verbosity in /etc/sangoma_mgd.conf to 3:
debug_level =>3
Email the following:
/etc/wanpipe/*,
/etc/asterisk/*,
/etc/sangoma_mgd.conf,
/var/log/sangoma_bri.log,
/var/log/sangoma_mgd.log,
/var/log/messages
(Right after wanrouter start or/and when issue/error occurs)
Output of the following commands:
wanrouter version
wanrouter status
For Wan Routing
What type of line you are using: T1/E1/T3
Which protocol you are using: PPP/Frame Relay/CHDLC
Email the following:
/etc/wanpipe/*
/var/log/messages
(Right after wanrouter start or/and when issue/error occurs)
Run the following commands:
wanrouter version >> wanpipe_debug.txt
wanrouter status >> wanpipe_debug.txt
ifconfig >> wanpipe_debug.txt
wait 3 sec
ifconfig >> wanpipe_debug.txt
wait 3 sec
ifconfig >> wanpipe_debug.txt
Send the wanpipe_debut.txt file
| 
