Sangoma Technical Support

EMAIL SUPPORT

Email: techdesk@sangoma.com

We will do our best to assist you, but the more information we get about your project, the quicker we can assess your situation.

Here is a list of information that will be helpful to us:

1. What are you trying to do (asterisk/routing/API programming etc..).
2. Your Operating System / Kernel Version Which Sangoma hardware are you running (A101/2/4/4D, A204/4D, S5xx).
3. Send us following additional information (based on your usage)

• T1/E1 (A101/2/4/8)
• Analog (A200/A400/B600/B700)
• BRI (A500/B700)

Also please refer to our "Wanpipe Asterisk Debugging" section for help with trouble shooting.

T1/E1 (A101/2/4/8)

Please send the following information.

-the output from "wanrouter version"
-the output from "wanrouter restart" (asterisk needs to be turned off for this so it may need to be done after hours)
-the output from "ifconfig", (re run a couple of times with a second or so delay in between each run)
-the output from "cat /proc/interrupts" (re run a couple of times with a second or so delay in between each run)
-the output from "wanpipemon -i wXg1 -c Ta" (where X is the interface number 1,2,3,etc) for each interface
-the output from "wanrouter hwprobe verbose"
-the output from “wanrouter status”

-the file(s) /etc/wanpipe/wanpipeX.conf (where X is the wanpipe number)
-the file /etc/zaptel.conf  (Zaptel/Asterisk ONLY)
-the file(s) /etc/asterisk/zapata*.conf (Zaptel/Asterisk ONLY)
-the file /etc/dahdi/system.conf  (Dahdi/Asterisk ONLY)
-the file(s) /etc/asterisk/chan_dahdi.conf (Dahdi/Asterisk ONLY)
-the file /var/log/messages (the entire file containing a wanrouter restart)

Analog (A200/A400/B600/B700)

Please send the following information.

-the output from "wanrouter version"
-the output from "wanrouter restart" (asterisk needs to be turned off for this so it may need to be done after hours)
-the file /var/log/messages (the entire file containing a wanrouter restart)
-the output from "wanrouter hwprobe verbose"
-the output from “wanrouter status”
-the file(s) /etc/wanpipe/wanpipeX.conf (where X is the wanpipe number)
-the file /etc/zaptel.conf  (Zaptel/Asterisk ONLY)
-the file(s) /etc/asterisk/zapata*.conf  (Zaptel/Asterisk ONLY)
-the file /etc/dahdi/system.conf  (Dahdi/Asterisk ONLY)
-the file(s) /etc/asterisk/chan_dahdi.conf (Dahdi/Asterisk ONLY)
-the output from "ifconfig", (re run a couple of times with a second or so delay in between each run)
-the output from "cat /proc/interrupts" (re run a couple of times with a second or so delay in between each run)
-the output from "wanpipemon -i wXg1 -c astats -m Y" (where X is the interface number and Y is number of the module 1,2,3,etc) for each channel

BRI (A500/B700)

Please send the following information.

-the output from "wanrouter version"
-the output from "wanrouter restart" (asterisk needs to be turned off for this so it may need to be done after hours)
-the output from "smg_ctrl restart"
-the file /var/log/messages (the entire file containing a wanrouter restart)
-the file /var/log/sangoma_mgd.log
-the file /var/log/sangoma_bri.log
-the output from "wanrouter hwprobe verbose"
-the output from “wanrouter status”
-the output from “ps fax | grep sangoma”
-the file(s) /etc/wanpipe/wanpipeX.conf
-the file /etc/wanpipe/smg_bri.conf
-the file(s) /etc/asterisk/woomera.conf
-the output from "ifconfig", (re run a couple of times with a second or so delay in between each run)
-the output from "cat /proc/interrupts" (re run a couple of times with a second or so delay in between each run