Technical Support

->  Contact Technical Support

Sangoma Technical support business hours are Monday-Friday (9-5pm Eastern).
We use Email support as our main point of contact with customers.  If you contact Support outside of these hours, you will receive a response next business day.

Before contacting Sangoma Technical support, we ask that you first visit the applicable documentation located at the bottom of this page for possible resolution.

 Contacting Technical Support:

Email: support@sangoma.com              

After emailing Support, you will receive an automatic response from the ticketing system with a ticket number for your case.  Please continue corresponding via the same email thread, with the ticket number in the subject line.

* Please note that emails to tech support over 10mb will not be received by the system

  Live CHAT:  

Sangoma Support uses IRC to chat with customers

IRC CLIENTS:  -> Chatzilla (Firefox plugin)
                     -> Freenode Webchat (Any Web Browser) (How to connect)

After installing/accessing one of the above IRC clients, access the following
IRC URL to get connected with Sangoma staff:

IRC URL- irc://irc.freenode.org/sangoma

If you would like to reach a technical support representative please type "support:" and then your question including the ticket number associated with your issue. If you do not have a ticket number please email support at techdesk@sangoma.com and include the information above. When a support representative is available to assist you, they will respond to your message

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