FAQ

    Problem Enabling Hyper-V Virtual Machine

    When enabling Hyper-V Virtual Machine on Netborder Lync Express appliance, the Hyper-V virtual machine may fail to start. In this case, Hyper-V displays an error message saying that Hypervisor is not running. This problem is caused by the Intel Virtualization Technology not being enabled in the appliance's BIOS. To resolve this issue, follow the procedure to enable Intel Virtualization Technology available by clicking here.

     

    How To Enable Second LAN Port

    If your second LAN port on your appliance is not working, check the Windows Device Manager and verify the state of the port.
    If the port shows up as 'uknown', then you will need to install the driver for the second LAN port.


    The second lan port is intel 82579lm gigabit NIC
    Driver for the second lan port can be found here: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3299&DwnldID=18725&ProductFamily=Ethernet+Components&ProductLine=Ethernet+Controllers&ProductProduct=Intel%c2%ae+82579+Gigabit+Ethernet+Controller&lang=eng

    The file is PROWinx64.exe

     

    How To Monitor the RAID Controller

    The RAID controller can be monitored by the Intel rapid storage technology utility that comes installed on the appliance. The utility can be found in the task bar on the appliance.

    If your appliance doesn't have the utility then simply download it and install it using the link below. 

    Intel Rapid Storage Technology Utility