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Contact Sangoma Technical Support

    Sangoma Technical support business hours are Monday-Friday (9-5pm Eastern).  If you contact Support outside of these hours, you will receive a response next business day.

    To find out how to receive priority support, please contact sales@sangoma.com  (905-474-1990, then press 2)

     

    Email Technical Support:   techdesk@sangoma.com
                                                       For Vega Appliance support only: vssupport@sangoma

    After emailing Support, you will receive an automatic response from the ticketing system with a ticket number for your case

    Once you have created a case with support and received your ticket number, continue corresponding via the same email thread, with the ticket number in the subject line.

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     What information do I include in my email to Sangoma Support?


    Live CHAT Support    :

    Sangoma Support uses IRC to chat with customers

    IRC CLIENTS:  -> Chatzilla (Firefox plugin)
                           -> Freenode Webchat (Any Web Browser) (How to connect)

    After installing/accessing one of the above IRC clients, access the following
    IRC URL to get connected with Sangoma staff:

    IRC URL- irc://irc.freenode.org/sangoma

     

     

    Please send us the following information that will be helpful for us to assess your issue:

    1. What are you trying to do (asterisk/freeSWITCH/routing/API programming etc..)-
    2. Your Operating System/Kernel Version-
    3. Sangoma hardware being used (A101/2/4/8, A200/4, A500/B700, S5xx..etc)-

     

    Send us the following additional Information (based on your usage)

     -> T1/E1 & BRI (A101/2/4/8 & A500/B700)
     -> Analog (A200/A400/B600/B700)
     -> NBE Gateway (A101/2/4/8/A200)
     -> Freeswitch/FreeTDM
     -> Transcoding

     

    * Please note that emails to tech support over 10mb will not be received by the system